I went to clean off the grates a couple of days ago by heating up the grill. During the warming-up process, I heard a pop and then a few minutes later, I received the temperature drop error. I turned off the grill and figured I'd look into later as I needed to take kids to soccer games. I went to use it today and noticed that it wasn't heating up at all and no pellets were dropping in. I waited for the grill to shut down and decided to access the auger. I then noticed the auger pin in 3 pieces on the ground and got that sinking feeling in my gut. I took out the auger and noticed the metal around the base of the auger had been cut by the pin. There are also pieces of the pin still stuck in the hole. This is the new auger as well. In addition to the auger being broke, I noticed the bracket that attaches the auger motor to the grill has been broken as well. It's really frustrating. I treat my grill really well. I only use Weber pellets and I clean it out after every use. I've had many of the issues that you all have had too, but this one is unacceptable. I found early on that if I use Weber pellets and clean out the grill and especially the fire pot every time, that I rarely have any issues with the grill. This is really frustrating. I'm guessing, based on the broken mount, that the entire grill will have to be replaced. Has anyone else experienced this? I have attached pictures for reference.