Controller swithing on/off randomly...

Hedonism

New member
Joined
Mar 6, 2021
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Location
Italy
Grill
Smokefire ex4
hi all, and happy new year. Yesterday while cooking for dinner, my smokefire had issue... the controller was switching off ad on, like power plug was loose - of course it was not - even pairing with the app has been lost... cooking stopped, and alert msg received on the display "emergency arrest, bbq estinguishing".

Can't be able to resume it... once trying to swith it on again, display flashing and controller rnooting continously. Pellets feeder does not work and lighter as well as.

anyone has had same issue?

thanks
 
Nope, this one definitely sounds like it warrants a call to customer services. Hopefully it’s quickly and easily resolved. Happy New Year !
 
Try resetting the controller and see what happens?

 
Nope, this one definitely sounds like it warrants a call to customer services. Hopefully it’s quickly and easily resolved. Happy New Year !

before the end of january received a new controller under warranty.
 

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