Alright guys,
here's the situation. Bought EX6 in May, the motor died in July and after 2 weeks of discussion with Weber Customer Care I got new motor. It was the same "Rev d" than the old one. Even with the new motor I'm not getting the promised 600F. I've burned the grill 30min and can get barely 460F. On lower temps it seems to be working well, did Pork Butt earlier this week and it amazing!
Then yesterday happened. I was preparing to grill some steaks, set the EX6 to 600F. After 20min I got 460F, after 33min it was 410F, after 38min 310F, after that it kept just dropping and I needed to fire my Kamado to do the steaks. I did not open the grill during the heating. Weather was not windy.
The thing is that I live in Finland (Northern Europe) and our Weber CC is not the same experience you guys are having in US. When the motor died, I told the CC rep that I know there are updated parts available for this grill and they could send those to me to update the grill to "latests" level. Also, I mentioned that I've burned 2 bags of pellets trying to figure out what wrong with the grill hoping that Weber would send also pellets to cover this. They only the motor and nothing else.
Question: What is broken now and how do I deal with the customer care? How could I communicate this to them so that they will send all the updated parts?
It is evident that this grill is still it's beta phase, I was hoping that if I run into issues Weber CC will do what ever needed to keep me happy... Maybe I'm asking too much.
here's the situation. Bought EX6 in May, the motor died in July and after 2 weeks of discussion with Weber Customer Care I got new motor. It was the same "Rev d" than the old one. Even with the new motor I'm not getting the promised 600F. I've burned the grill 30min and can get barely 460F. On lower temps it seems to be working well, did Pork Butt earlier this week and it amazing!
Then yesterday happened. I was preparing to grill some steaks, set the EX6 to 600F. After 20min I got 460F, after 33min it was 410F, after 38min 310F, after that it kept just dropping and I needed to fire my Kamado to do the steaks. I did not open the grill during the heating. Weather was not windy.
The thing is that I live in Finland (Northern Europe) and our Weber CC is not the same experience you guys are having in US. When the motor died, I told the CC rep that I know there are updated parts available for this grill and they could send those to me to update the grill to "latests" level. Also, I mentioned that I've burned 2 bags of pellets trying to figure out what wrong with the grill hoping that Weber would send also pellets to cover this. They only the motor and nothing else.
Question: What is broken now and how do I deal with the customer care? How could I communicate this to them so that they will send all the updated parts?
It is evident that this grill is still it's beta phase, I was hoping that if I run into issues Weber CC will do what ever needed to keep me happy... Maybe I'm asking too much.