Aqua Andy
New member
I had several issues with my EX4 gen1, not getting to temp last weekend, so I called Weber customer service. They wound up sending me "slide pellet ss hopper 24" sf20, glow plug igniter ptc sf 21, spout/tube wldmnt/auger blk sf20, glowplug/brky assy ss sf 20" to fix my issues. I installed these and the side shelf and the front shelf I got as a gift. Good thing I'm a mechanic and like tinkering. I also got a couple of free-bees from Weber for my troubles, a new probe and a bag of pellets. That was nice, just wanted to pass that along if anybody else needs to call in to customer service, don't be shy about getting a little extra something for your troubles. Just finised another cook and everything seems to be working fine. My EX4 is now a Gen2. If you need help, send me a message.