Slap yo Daddy BBQ new video on the smoke fire 3 hours ago. #HarrySoo

Very interesting indeed, I greatly appreciate you sharing that. Harry is sponsored by Weber, I would assume. I've seen many of his videos on the WSM and learned quite a bit from them. I'm glad that he at least validated the issue with cavitation in the hopper. To me, of all the issues I've seen reported, this is the primary issue. The videos of grease fires have been on low and slow cooks and my best guess is that the cavitation issue is the root cause of those fires. As the fire gets starved of fuel, the temp drops, the fan and auger ramp up, pellets shift and a bunch of pellets drop down and blast your grease filled basin with hot fire and flying embers resulting in a grease fire.

I have a brand new, fully assembled EX4 in my garage that I have yet to plug in, as I'm on the fence on whether I'm returning it to Lowe's or going for this ride. I have a WSM and I was looking for a pellet smoker for that set it and forget it convenience. If I have to stir the hopper every hour or so... that's just not the experience I signed on for. Harry's video is a rebuttal, more than a review, to the problems that have been encountered, and honestly I do appreciate that. I needed little Kool-Aid right now. What's disappointing though, is that the low and slow method was not even discussed in this fairly lengthy video. The searing feature was a selling point, but first and foremost I wanted a pellet smoker so I can do an overnight cook on and wake up to black gold. I can do that on the my WSM if it's a warm night with light winds but those nights are few and far between in the high desert. Still on the fence for now, I guess.
 
Very interesting indeed, I greatly appreciate you sharing that. Harry is sponsored by Weber, I would assume. I've seen many of his videos on the WSM and learned quite a bit from them. I'm glad that he at least validated the issue with cavitation in the hopper. To me, of all the issues I've seen reported, this is the primary issue. The videos of grease fires have been on low and slow cooks and my best guess is that the cavitation issue is the root cause of those fires. As the fire gets starved of fuel, the temp drops, the fan and auger ramp up, pellets shift and a bunch of pellets drop down and blast your grease filled basin with hot fire and flying embers resulting in a grease fire.

I have a brand new, fully assembled EX4 in my garage that I have yet to plug in, as I'm on the fence on whether I'm returning it to Lowe's or going for this ride. I have a WSM and I was looking for a pellet smoker for that set it and forget it convenience. If I have to stir the hopper every hour or so... that's just not the experience I signed on for. Harry's video is a rebuttal, more than a review, to the problems that have been encountered, and honestly I do appreciate that. I needed little Kool-Aid right now. What's disappointing though, is that the low and slow method was not even discussed in this fairly lengthy video. The searing feature was a selling point, but first and foremost I wanted a pellet smoker so I can do an overnight cook on and wake up to black gold. I can do that on the my WSM if it's a warm night with light winds but those nights are few and far between in the high desert. Still on the fence for now, I guess.
Harry Soo definitely knows how to make that grill look good. His real world test was limited to hot and fast. Real world low and slow cooks are a disaster. This grill is unfortunately a safety hazard. There are quite a few black belt tips on the video. He also explained really well how the controller worked. Good video, but he could not address long slow cooks with the time he had. Overall, the video is misleading and incomplete.
 
Very interesting indeed, I greatly appreciate you sharing that. Harry is sponsored by Weber, I would assume. I've seen many of his videos on the WSM and learned quite a bit from them. I'm glad that he at least validated the issue with cavitation in the hopper. To me, of all the issues I've seen reported, this is the primary issue. The videos of grease fires have been on low and slow cooks and my best guess is that the cavitation issue is the root cause of those fires. As the fire gets starved of fuel, the temp drops, the fan and auger ramp up, pellets shift and a bunch of pellets drop down and blast your grease filled basin with hot fire and flying embers resulting in a grease fire.

I have a brand new, fully assembled EX4 in my garage that I have yet to plug in, as I'm on the fence on whether I'm returning it to Lowe's or going for this ride. I have a WSM and I was looking for a pellet smoker for that set it and forget it convenience. If I have to stir the hopper every hour or so... that's just not the experience I signed on for. Harry's video is a rebuttal, more than a review, to the problems that have been encountered, and honestly I do appreciate that. I needed little Kool-Aid right now. What's disappointing though, is that the low and slow method was not even discussed in this fairly lengthy video. The searing feature was a selling point, but first and foremost I wanted a pellet smoker so I can do an overnight cook on and wake up to black gold. I can do that on the my WSM if it's a warm night with light winds but those nights are few and far between in the high desert. Still on the fence for now, I guess.
All I can say is you 90 days to return it, might as well give it a try, you may end up liking it!!
 
All I can say is you 90 days to return it, might as well give it a try, you may end up liking it!!
I didn't buy it with the understanding that I would have to stir the pellets frequently as well as worry about grease fires. This grill has some great features but isn't ready for prime time. I am really disappointed, wanted to love it!
 
Very interesting indeed, I greatly appreciate you sharing that. Harry is sponsored by Weber, I would assume. I've seen many of his videos on the WSM and learned quite a bit from them. I'm glad that he at least validated the issue with cavitation in the hopper. To me, of all the issues I've seen reported, this is the primary issue. The videos of grease fires have been on low and slow cooks and my best guess is that the cavitation issue is the root cause of those fires. As the fire gets starved of fuel, the temp drops, the fan and auger ramp up, pellets shift and a bunch of pellets drop down and blast your grease filled basin with hot fire and flying embers resulting in a grease fire.

I have a brand new, fully assembled EX4 in my garage that I have yet to plug in, as I'm on the fence on whether I'm returning it to Lowe's or going for this ride. I have a WSM and I was looking for a pellet smoker for that set it and forget it convenience. If I have to stir the hopper every hour or so... that's just not the experience I signed on for. Harry's video is a rebuttal, more than a review, to the problems that have been encountered, and honestly I do appreciate that. I needed little Kool-Aid right now. What's disappointing though, is that the low and slow method was not even discussed in this fairly lengthy video. The searing feature was a selling point, but first and foremost I wanted a pellet smoker so I can do an overnight cook on and wake up to black gold. I can do that on the my WSM if it's a warm night with light winds but those nights are few and far between in the high desert. Still on the fence for now, I guess.

You are exactly where I'm at, except mine is still in the box and ready to go back to Lowes if I decide. I just hate coming home and seeing it in my garage and thinking "do I take the chance".
 
All I can say is you 90 days to return it, might as well give it a try, you may end up liking it!!

As I said my EX4 is still in the box. A lot of the video reviews with the grease fires and pellet issues seem to be on EX6. Also when I read the expert review on BBQ Guys (it may be biased), but they seemed to feel the EX4 would have less issues (i.e. heat distribution). Is there any chance that given the design of these grills that the smaller EX4 is less prone to having grease fires, pellet cavitation, etc? I know dumb question, but just wondering.
 
Very interesting indeed, I greatly appreciate you sharing that. Harry is sponsored by Weber, I would assume. I've seen many of his videos on the WSM and learned quite a bit from them. I'm glad that he at least validated the issue with cavitation in the hopper. To me, of all the issues I've seen reported, this is the primary issue. The videos of grease fires have been on low and slow cooks and my best guess is that the cavitation issue is the root cause of those fires. As the fire gets starved of fuel, the temp drops, the fan and auger ramp up, pellets shift and a bunch of pellets drop down and blast your grease filled basin with hot fire and flying embers resulting in a grease fire.

I have a brand new, fully assembled EX4 in my garage that I have yet to plug in, as I'm on the fence on whether I'm returning it to Lowe's or going for this ride. I have a WSM and I was looking for a pellet smoker for that set it and forget it convenience. If I have to stir the hopper every hour or so... that's just not the experience I signed on for. Harry's video is a rebuttal, more than a review, to the problems that have been encountered, and honestly I do appreciate that. I needed little Kool-Aid right now. What's disappointing though, is that the low and slow method was not even discussed in this fairly lengthy video. The searing feature was a selling point, but first and foremost I wanted a pellet smoker so I can do an overnight cook on and wake up to black gold. I can do that on the my WSM if it's a warm night with light winds but those nights are few and far between in the high desert. Still on the fence for now, I guess.
I'm in a similar boat as you and I feel like I've read or watched every review that's out there right now. My take so far is that if you intend to use it primarily for hot and fast smoking or grilling, it should be just fine and may be one of the better options out there. If you plan to use it mostly for low and slow or overnight cooking, I don't think this is a good fit. I was hoping to do both, so I'm still pretty torn.
 
When I spoke with our local dealer to change my order from the EX6 to the Traeger Pro 780, she said that they are scheduled to get training on the SmokeFire shortly. They have none in stock, but they are aware of the issues and figure that there will be a lot of headaches. I wish there was a local option for the RecTec grills. I have several friends that all have Traegers and like them. I'm hoping that I like mine as well.

Happy thoughts to everyone sticking with the SmokeFire. I may revisit a Weber pellet grill when they get the kinks ironed out.
 
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Well, that is not true. I wonder why they said that? Several people on here have returned them to Lowes after using them with absolutely no issues.

https://www.weberpelletgrills.com/threads/shout-out-to-lowes.118/

I initially called Lowe’s customer service who said that since I no longer had the box I was technically not able to return, but that it was at the discretion of the store. The store said no problem so long as it was like new and had everything it came with. My guess is every store is a little different and that they’re probably more willing to take back a used smoker if it can be considered defective.
 
I initially called Lowe’s customer service who said that since I no longer had the box I was technically not able to return, but that it was at the discretion of the store. The store said no problem so long as it was like new and had everything it came with. My guess is every store is a little different and that they’re probably more willing to take back a used smoker if it can be considered defective.
The entire internet is full of proof that they are defective. What products are out there that have a warranty— unless they have actually been used? Ridiculous. I am glad I left mine in the box and refused delivery!
 
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