Cambridge Brian
Member
Unfortunately my new EX6 will not stay lit long enough for the burn in. Reaches at max 540 and the slowly goes out. After 3 tries I give up and now waiting for Weber to call back hopefully with a solution.
Disappointed
- Thread starter Cambridge Brian
- Start date
GreyMouser
New member
My problem as well. Mine won't even feed enough pellets for startup. It gets to 75 degrees then tosses a startup failure error.
- Thread Starter
- #3
Cambridge Brian
Member
I don't have any errors. I don't think they know what is wrong which is probably why I haven't heard back.
SmokeMeister
Active member
I was getting that error about 50% of the time, as well. When it would get going I could only get up to 380-400 degrees. A Weber tech replaced my auger assy. this morning and it fired up perfectly and went to 600. I'll keep you updated on whether I have any more startup issues.
He said it was a problem with the gasket, but didn't really elaborate.
GreyMouser
New member
I'm on hold with Weber right now discussing the issue with them. I've decided to give it a shot before sending it back. Plus, I'm too busy to disassemble it before Friday.
SmokeMeister
Active member
If you haven't followed my saga, I will say that Weber bent over backward to help me out. Super nice on the phone and in person. I didn't ask for anything, they just had me take some pictures, then came back and said they were sending the new auger to me and the tech to install it. Also sent me 2 free bags of pellets. Bummer that it happened, but they did make it right.
Did start by calling them? I emailed them from their site asking about pellet issues and explained what has been happening to many customers. I got an email the next day saying use a screwdriver or long object to help break up any voids. I replied back saying I hope that wasn’t their only response and that this is a larger issue. I then sent them link to Babyback Maniac’s recent video. Hope to hear back soon.
SmokeMeister
Active member
I think I emailed them to start with and they asked if they could call to discuss it. Granted, this was last week before it really hit the fan, so maybe they’re feeling a bit more pressure now and response quality and quickness is declining?
Brian Vallotton
Active member
I wrote over the weekend in email to cancel. Then I wrote yesterday and they were probably closed, and I wrote today saying here is the proof of cancellation of order from the SEKO site. (I sent a picture of the shipment order and SEKO acknowledging I am not taking receipt) And I told them if at the end of the day tomorrow they do not acknowledge me I will go to my Credit Card company and take care of it that way. I hate to be that way, but I need a response. I can only imagine the mess they have going on over there.
gchristian3
New member
They were open yesterday, as I called to cancel mine, and I informed them that I had already told SEKO that I would not accept delivery of it.
Brian Vallotton
Active member
Thanks for letting me know. So at the end of tomorrow that will be 4 days with no response (Three workdays) I feel like that is time enough. I have proof that I never received it and I will go to VISA and get it taken off that way.
gchristian3
New member
I was told that I could keep the free bag of pellets that showed up 2 weeks ago tomorrow. Now I just need to return the cover(also showed up two weeks ago).
Brian Vallotton
Active member
I was given a complimentary cover because of Amazon messing my order up... But I offered to give that back (when I ever get it) I am trying to be nice about things. I know they have a mess on their hands.
- Thread Starter
- #14
Cambridge Brian
Member
*Update*Weber called and emailed yesterday asking for pictures of the auger in the bottom of the hopper. I sent the pictures last night now bored to death sitting on hold to find out about a solution. They seem pretty confident that in the end I will love the grill once this is sorted out. I want to but it is pretty hard right now. Maybe someone that has a working grill could send me some ribs or a brisket in the mean time.
jmccrack650
Member
Wonder if it is the outside air temp that is causing it to only go to 540 and then go out. That wouldn't be good, but just wondering...
I am from Waterloo, so I know your outdoor temp
I don't have a SmokeFire yet. Just watching all the discussions to see if I buy one.
Hope you get your issue solved with Weber. Be sure to post the result.
I am from Waterloo, so I know your outdoor temp
I don't have a SmokeFire yet. Just watching all the discussions to see if I buy one.
Hope you get your issue solved with Weber. Be sure to post the result.
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