Searwood app problem

[flash998]

Got my Searwood last week.
Did the initial burn-in without any issues.
Two days ago did my first cook. In the morning of that day the app on my cellphone got updated.
I can shut down the grill from the app , set timer and set reminder for specific temperature But I can’t change the temperature
Also "Now Grilling" section of the app doesn’t show anything. It was working a few days ago when I did the initial burn-in.

I sent a ticket to Weber two days ago, but didn't hear anything back from them.

Is it me or Webber messed up the app for everybody ?

 

[Grande]

I encountered the same issues. Several of the controls are now missing from the app. For example, you cannot start or stop smokeboost. Not sure what the update did, but I don’t like it at all.

 

[Faboaacres]

It did the same to me. I suspect there will be a new update shortly to fix it.

 

[flash998]

I haven’t tried it yet, but someone on Reddit suggested that unpairing the app and pairing it again might help.

 

[Dann-O]

Ditto

 

[Metoo]

Got my Searwood last week.
Did the initial burn-in without any issues.
Two days ago did my first cook. In the morning of that day the app on my cellphone got updated.
I can shut down the grill from the app , set timer and set reminder for specific temperature But I can’t change the temperature
Also "Now Grilling" section of the app doesn’t show anything. It was working a few days ago when I did the initial burn-in.

I sent a ticket to Weber two days ago, but didn't hear anything back from them.

Is it me or Webber messed up the app for everybody ?

I had the same issue. I talked to tech at Webber and I deleted the app and reinstalled. Everything is there now.

 

[BeardedRetroGuy]

Thanks for the heads-up on this. Deleting and reinstalling my app now too.

 

[Don D.]

There's was an update a few days ago that fixed this issue