SW download always fails at 64%

[LucD]

Just received my SmokeFire EPX6.

I'm trying to update the SW via Weber Connect, but the download always fails at the point where the download has reached 64%.
Any clues on how to fix this?

I'm now at attempt #10, but always have the same failure at the same percentage.

The Bluetooth connection is ok.

 

[LucD]

Some more attempts this morning, always had the same result, it stops after it reaches 64%.

I suspected my phone might have insufficient storage available, but after cleaning, a lot, no difference.

 

[PattiA]

Have you tried connecting with wifi rather than bluetooth? I remember having the same types of problems, connecting with wifi did the trick for me.

 

[LucD]

I tried that, but it looks as if the SW update only works via bluetooth.

Faq entry How do I update my firmware? seems to confirm that.

Pair your SmokeFire to the Weber Connect app via Bluetooth or Bluetooth + WiFi. Updates will not occur if only connected via WiFi.

 

[kmckey]

Yes. And power cycle your internet router and wifi. As well as your mobile. In that order.