Searwood 600 XL - Control Unit Faulty?

[Peter_Meater]

Hi,

I'm a total Searwood newbie. I brought one recently and have been able to use it twice for a couple of quick BBQs before it has stopped working.

When I turn it on, everything seems fine and after selecting a temp I can hear the thing come to life (The fan starts spinning etc), but after a few seconds the control unit restarts itself. Hopefully if I've done it right, there is a video attached to this message showing the issue.

I contacted Weber who have so far taken a week and a half to tell me nothing useful (I've reinstalled the app, reset the control unit etc).

I was wondering if anyone else has had this problem?

 

[Metoo]

Hi,

I'm a total Searwood newbie. I brought one recently and have been able to use it twice for a couple of quick BBQs before it has stopped working.

When I turn it on, everything seems fine and after selecting a temp I can hear the thing come to life (The fan starts spinning etc), but after a few seconds the control unit restarts itself. Hopefully if I've done it right, there is a video attached to this message showing the issue.

I contacted Weber who have so far taken a week and a half to tell me nothing useful (I've reinstalled the app, reset the control unit etc).

I was wondering if anyone else has had this problem?

Hi Yes, I had a control panel go bad just after a month. The ACE Hardware where I bought it was great! They picked up my grill, got the part from Weber, installed it and brought it back. No problem since.

 

[Jbroussard]

I am trying to get my Searwood 600 to come on. In has power but nothing on screen

 

[Peter_Meater]

Hi Yes, I had a control panel go bad just after a month. The ACE Hardware where I bought it was great! They picked up my grill, got the part from Weber, installed it and brought it back. No problem since.

Thanks for the response. So far Weber have been pretty slow to deal with.

Initially they came back quite quickly and said to try resetting it and reinstalling the app etc. But after that I've been getting frustrated at the lack of response and since mid last week it has been escalated to their 'US connect' team. I just want to get smoking and it is so frustrating!

Makes me concerned that any little fault with the Searwood renders it useless.

 

[Peter_Meater]

I am trying to get my Searwood 600 to come on. In has power but nothing on screen

Are you able to get it to connect to your phone??

Have you tried to reset? Plug it in whilst holding the button with three lines on it and then toggle to yes and press the dial.