Weber SmokeFire $200 Price Drop

[JYD-BBQ]

So I purchased A Smokefire EX4 from a local hardware store 6 days before the price drop, I was a little bummed and contacted Weber via Facebook and their website. I finally received a response over the weekend and spoke to them twice yesterday after they called me. Needless to say they are sending me $200 back and honoring the price drop. I had to email them the original sales receipt but a check is on the way. Aside from a delay in their response The customer service experience was great.

I pre-ordered my EX6 directly from Weber in February, this morning Weber sent me an email letting me know that they credited my credit card $200.00 because of the price drop. I did have to email them proof of purchase.

 

[abmet]

I pre-ordered my EX6 directly from Weber in February, this morning Weber sent me an email letting me know that they credited my credit card $200.00 because of the price drop. I did have to email them proof of purchase.

Nice! I got mine from Lowe’s in February, guessing I won’t have the same luck.

 

[JYD-BBQ]

Nice! I got mine from Lowe’s in February, guessing I won’t have the same luck.

I would contact Weber, all they wanted was prof of purchase.

 

[abmet]

I have couple times, no response. Guess I need to call.

 

[GriLLMaRksRseXy]

I have couple times, no response. Guess I need to call.

Let us know how it goes. They could send me a credit of $200 in pellets and I would be happy as long as my parts fix my issues. Hopefully will install them this week.

 

[abmet]

Got a response they asked me to send proof of purchase and said they would credit me the $200.
I’m very impressed that they would do this and happy with the customer service overall except for how long it took to get connected with someone.

 

[ingiro22]

I sent an email to Weber on Thursday asking them if they intended to do anything for all the folks that pre-ordered, paid full price and worked with them through all the issues.

Just sent them one as well

 

[dudemcnally]

Got a response they asked me to send proof of purchase and said they would credit me the $200.
I’m very impressed that they would do this and happy with the customer service overall except for how long it took to get connected with someone.

Great! Thanks for reporting that to us. Looks like I'm calling Weber this evening!

 

[Dassman5]

Got a response they asked me to send proof of purchase and said they would credit me the $200.
I’m very impressed that they would do this and happy with the customer service overall except for how long it took to get connected with someone.

That is the mark of a truly great company...one of the reasons I only buy Weber products for all of my grilling and smoking! It is also a great PR move on their part as a way to get over the initial rollout issues and move forward.

 

[Bruno]

That is the mark of a truly great company...one of the reasons I only but Weber products for all of my grilling and smoking! It is also a great PR move on their part as a way to get over the initial rollout issues and move forward.

I’d be happier if they reached out to us, I was on hold today for 2 1/2 hours, I think they are going to refund me but I’ll believe when I see it. She did not seem thrilled.

 

[Corners]

View attachment 1050

For those that have been on the fence whether to purchase a SmokeFire grill or not, now might be the time. Weber currently has a $200 price drop on both models. The SmokeFire EX4 is $799, the SmokeFire EX6 is $999.

Does anyone know if this is a holiday price sale or a permanent price drop?

I just paid $840.00 with $40.00 for shipping.

 

[Dassman5]

The $200 off deal was supposed to end on July 13th. Not sure if Weber extended it, but doubtful.

 

[Bruno]

I just paid $840.00 with $40.00 for shipping.

Yeah you told us.

 

[Corners]

Yeah you told us.

Sorry, wasn’t my intention to be bragging about it.

 

[Bruno]

Sorry, wasn’t my intention to be bragging about it.

Lol, all good!! I’m pretty sure Weber gave me $200 back but it hasn’t posted to my credit card yet.
Fingers crossed!!